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Inhaltsangabe: A real-world, plain-language how-to guide for delivering amazing customer service to end-users.
Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.
Here's what you'll find:
From the Author: This book was born out of the training classes I've presented for I.T. professionals. I was approached by a state agency to develop customer service training for their help desk staff. They were interested in customer service training presented from the perspective of a technologist, rather than a mainstream customer service trainer. I contacted my friend Paul Senness to help write the training workshop, because of his extensive experience in business training in general and specifically in customer service training. As often happens, what began as a simple project soon took on a life of its own. I listed the workshop on my website and have since presented it for organizations as diverse as Facebook, the Discover Card, SUNY Cobleskill, LogMeIn, and various government agencies. We've included input from students, plus research we've done in the area of customer service. We intentionally kept the book short, realizing that I.T. people are among the most overworked and under-appreciated of any group. We can't help on the overworked aspect of the job, but this book can help you become more appreciated!
Buchbeschreibung CreateSpace Independent Publishing Platform. Paperback. Buchzustand: As New. Straight spine with no creases. Cover has no damage and pages show little wear. Buchnummer des Verkäufers G145371278XI2N00
Buchbeschreibung CreateSpace Independent Publishing Platform, 2011. Buchzustand: Good. Shows some signs of wear, and may have some markings on the inside. Buchnummer des Verkäufers GRP71618248
Buchbeschreibung Paperback. Buchzustand: Very Good. Buchnummer des Verkäufers P-441-300
Buchbeschreibung Buchzustand: Good. Book Condition: Good. Buchnummer des Verkäufers 97814537127884.0
Buchbeschreibung CreateSpace Independent Publishing Platform, 2011. Paperback. Buchzustand: New. Buchnummer des Verkäufers DADAX145371278X
Buchbeschreibung CreateSpace Independent Publishing Platform, 2011. Paperback. Buchzustand: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Buchnummer des Verkäufers 145371278X