In the past few years a branch of sociology, conversation analysis, has begun to have a significant impact on the design of human *b1computer interaction (HCI). The investigation of human *b1human dialogue has emerged as a fruitful foundation for interactive system design. ****This book includes eleven original chapters by leading researchers who are applying conversation analysis to HCI. The fundamentals of conversation analysis are outlined, a number of systems are described, and a critical view of their value for HCI is offered. ****Computers and Conversation will be of interest to all concerned with HCI issues-from the advanced student to the professional computer scientist involved in the design and specification of interactive systems.

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Computers and Conversation

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