This book offers a process for conceiving solutions to complex, wicked, messy, swampy or socio-technical problems. When charged with complex problem solving, a useful set of concepts needs to emerge, be agreed, and acted upon. Using relevant examples and solution mapping, Mike Metcalfe explains how pragmatic philosophy can be used as a process for solving such issues.

To explain why and how to formulate reflective, pragmatic, or concept driven problem-solving, this book uses the concepts of:

Pragmatic inquiry
Stakeholders' concerns
Idea networking
Solution concepts
Paradoxical outcomes, and
Intent (with related actions).

This innovative book will be of interest to academics, postgraduate students and managers charged with solving complex social or managerial problems.

�ber die Autorin bzw. den Autor:

Mike Metcalfe, University of South Australia

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