The Conflict Resolution Training Program: Leader's Manual

Kestner, Prudence B.; Ray, Larry

ISBN 10: 0787960772 / ISBN 13: 9780787960773

Verlag: Jossey-Bass, 2002

In shrink wrap. Looks like an interesting title! Bestandsnummer des Verkäufers Q-0787960772

Inhaltsangabe:

The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals.

Über die Autorin bzw. den Autor: Prudence Bowman Kestner is president of the Institute for Organizational and Personal Transformation, Inc. (I-OPT). Formerly she was the associate director of the American Bar Association's Section on Dispute Resolution (ABA/ADR).

Larry Ray is an attorney in private practice. He served as executive director for the National Association for Community Mediation (NAFCM) and for the American Bar Association (ABA) Section of Dispute Resolution. He provides training for the American Management Association (AMA), the Maryland State Highway Administration, and the Graduate School, USDA. He arbitrates for the National Association of Securities Dealers (NASD) and United States Arbitration and Mediation (USAM). He mediates for the World Banks Group, the United States Postal Service, the National Archives, and the U.S. Office of Special Counsel. He serves as a senior instructor for the George Washington University School of Law and Keller Graduate School.

Kestner and Ray have conducted trainings in communication, conflict management, mediation, and negotiation.
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Bibliografische Details

Titel: The Conflict Resolution Training Program: ...
Verlag: Jossey-Bass
Erscheinungsdatum: 2002
Einband: Paperback
Zustand: New