The creation of rules that govern processes is essential to any organization, but these rules are often maligned for creating inefficiencies. This book provides the first comprehensive set of rules in public organizations and seeks to find the balance between rules that create red tape and rules that help public organizations function effectively.

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Leisha Dehart-Davis is an Albert and Gladys Coates Distinguished Term Associate Professor at the School of Government at the University of North Carolina-Chapel Hill. Her articles have appeared in the Journal of Public Administration Research and Theory, Public Administration Review, International Public Management Journal, and elsewhere.

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