The Customer Guru Expert Bundle (Paperback)

Expert Toolkit

ISBN 10: 1976115825 / ISBN 13: 9781976115820

Verlag: Createspace Independent Publishing Platform, 2017

Paperback. From the team at Expert Toolkit comes the Customer Guru Expert Bundle with everything you need to be a leader, innovator, advocate and value creator for the customer.This Expert Toolkit Bundle contains 10 customer-focused tools - combined into a single package for anyone wanting to be a Guru in Customer Value and Experience. These are the tools and techniques used by experts and built by experts. Here's what you will get: - The Essentials of SIPOC Modelling- Guide to the 5 Whys Method- Guide to the Voice of the Customer Method- Guide to Customer Requirements Engineering- Introduction to Kano Analysis- Step by Step Guide to House of Quality- Guide to Hypotheses-based Analysis- How to be a Great Facilitator- Brown Paper Process Mapping- Mastering Customer Value AnalysisWith these tools and knowledge you will be able to lead any organization towards a path of delivering more value to customers and a better customer experience more consistently. In an age when customer expectations are increasing and preferences are changing, organizations are scrambling to do better - they are looking for Customer Gurus to help them get there.This book contains over 170 content-rich pages of methods, guides, tools in a professionally bound glossy 8.5" by 11" book.Other titles from the team at Expert Toolkit include the Business Consulting Basics Mega Bundle, Business Improvement Champion Bundle and the Master Change Practitioner. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Bestandsnummer des Verkäufers 9781976115820

Inhaltsangabe:

From the team at Expert Toolkit comes the Customer Guru Expert Bundle with everything you need to be a leader, innovator, advocate and value creator for the customer.This Expert Toolkit Bundle contains 10 customer-focused tools - combined into a single package for anyone wanting to be a Guru in Customer Value and Experience. These are the tools and techniques used by experts and built by experts. Here's what you will get: - The Essentials of SIPOC Modelling- Guide to the 5 Whys Method- Guide to the Voice of the Customer Method- Guide to Customer Requirements Engineering- Introduction to Kano Analysis- Step by Step Guide to House of Quality- Guide to Hypotheses-based Analysis- How to be a Great Facilitator- Brown Paper Process Mapping- Mastering Customer Value AnalysisWith these tools and knowledge you will be able to lead any organization towards a path of delivering more value to customers and a better customer experience more consistently. In an age when customer expectations are increasing and preferences are changing, organizations are scrambling to do better - they are looking for Customer Gurus to help them get there.This book contains over 170 content-rich pages of methods, guides, tools in a professionally bound glossy 8.5" by 11" book.Other titles from the team at Expert Toolkit include the Business Consulting Basics Mega Bundle, Business Improvement Champion Bundle and the Master Change Practitioner.

Bibliografische Details

Titel: The Customer Guru Expert Bundle (Paperback)
Verlag: Createspace Independent Publishing Platform
Erscheinungsdatum: 2017
Einband: Paperback
Zustand: new