Gently used. Expect delivery in 20 days. Buchnummer des Verkäufers
The vast majority of American companies have little awareness or knowledge of how their organizations must change strategically to improve their customers' loyalty and assessment of value. As customers increasingly perceive a sameness of products and services among companies, an intense focus on customer retention and lifetime value will differentiate successful organizations from others. Lowenstein develops concepts and approaches that enable company executives, managers, and staff to create a dynamic, proactive corporate commitment to customer advocacy and loyalty.
Moving past previous how-to-do-it books on customers, Lowenstein identifies the abilities and processes by which companies can achieve the new paradigms related to customer loyalty.The Seven S Framework, a management concept developed by Tom Peters and Robert Waterman while at McKinsey and Company, is combined with the author's own Customer Loyalty Pyramid^DSM to form the basis of this new, invaluable work. The concepts are innovative, and the applications are real-world.
Customer loyalty is essential for any business: it supports a cohesive, focused, and effective corporate culture, teamwork, crossfunctionalism, and shared knowledge, and the bottom line performance desired.
Titel: The Customer Loyalty Pyramid
Zustand: very good
Buchbeschreibung Praeger Publishers, 1997. Buchzustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust Jacket in good condition. Buchnummer des Verkäufers 5396886
Buchbeschreibung Praeger. Hardcover. Buchzustand: GOOD. Gently used may contain ex-library markings, possibly has some minor highlighting, textual notations, and or underlining. Text is still easily readable. Buchnummer des Verkäufers 2705286807
Buchbeschreibung Praeger. Hardcover. Buchzustand: Good. This book has a light amount of wear to the pages, cover and binding. Buchnummer des Verkäufers G1567200761I3N00
Buchbeschreibung Praeger, 1997. Buchzustand: Good. N/A. Ships from Reno, NV. Former Library book. Shows some signs of wear, and may have some markings on the inside. Buchnummer des Verkäufers GRP89566950
Buchbeschreibung Praeger, 1997. Buchzustand: Very Good. N/A. Ships from Reno, NV. Great condition for a used book! Minimal wear. Buchnummer des Verkäufers GRP91341372
Buchbeschreibung Praeger, 1997. Hardcover. Buchzustand: Good. general wear Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books. Buchnummer des Verkäufers mon0000206429
Buchbeschreibung Praeger Publishers, 1997. Hardcover. Buchzustand: Très bon. Ancien livre de bibliothèque. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Ammareal gives back up to 15% of this book's net price to charity organizations. Buchnummer des Verkäufers A-220-774
Buchbeschreibung Praeger, 1997. Hardcover. Buchzustand: New. Buchnummer des Verkäufers SONG1567200761
Buchbeschreibung Buchzustand: Good. Book Condition: Good. Buchnummer des Verkäufers 97815672007684.0
Buchbeschreibung Praeger 1997-11-30, 1997. Hardcover. Buchzustand: good. 1567200761. Buchnummer des Verkäufers 601491