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Customer Relationship Management(Chinese Edition)

CENG YU XIANG . CHEN JIAN HUA DENG BIAN

ISBN 10: 7562492328 / ISBN 13: 9787562492320
Neu Zustand: New Softcover
Verkäufer liu xing (JiangSu, JS, China)

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Language:Chinese.Paperback. Pub Date: 2015-11-01 Publisher: Chongqing University Press. customer relationship management is fundamental to win the long-term competitive advantage. how to conduct effective customer relationship management. is a major problem faced by many companies and employees. This textbook for vocational teaching requirements and characteristics of the preparation. a total of seven projects. 17 tasks. focusing on the basic elements of customer relationship management. basi. Buchnummer des Verkäufers CW016416

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Titel: Customer Relationship Management(Chinese ...

Einband: paperback

Zustand:New

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Language:Chinese.Paperback. Pub Date: 2015-11-01 Publisher: Chongqing University Press. customer relationship management is fundamental to win the long-term competitive advantage. how to conduct effective customer relationship management. is a major problem faced by many companies and employees. This textbook for vocational teaching requirements and characteristics of the preparation. a total of seven projects. 17 tasks. focusing on the basic elements of customer relationship management. basic work with the required basic skills. Overview of content including customer relationship management. customer surveys and analysis. customer development management. customer retention management. churn management. CRM systems and customer relationship management. CallCenter and customer relationship management. On selecting the specific content of the materials not only guarantee the n...

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