Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike.

New to the Second Edition:

A chapter-long focus on facilitation skills for designers
The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida
A new appendix with an overview of mediation for students who have not taken a prior course in mediation
An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park
A new question focusing on the issues related to designing court-connected mediation programs
Updates throughout all chapters and the appendix

Professors and students will benefit from:

Focus on skills development for dispute systems designers
A multidisciplinary approach
Biographies of designers, providing students with a sense of how to get into dispute systems design work
An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration
Problems and exercises to help students apply their learning
Examples of complex disputes
Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts

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