Developing the Manager As a Helper (Self-Development for Managers)

Hayes, John:

ISBN 10: 0415110084 / ISBN 13: 9780415110082

Verlag: Cengage Learning EMEA, 1995

Beschreibung

162 Seiten ex Library Book / aus einer wissenschaftlichen Bibliothek Sprache: Englisch Gewicht in Gramm: 259. Bestandsnummer des Verkäufers 313826

Bibliografische Details

Titel: Developing the Manager As a Helper (...

Verlag: Cengage Learning EMEA

Erscheinungsdatum: 1995

Einband: Taschenbuch

Zustand: Gut

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Inhaltsangabe:

Book by Hayes John

Reseña del editor:

Are managers helpers? This book argues they should be. It is designed to help managers develop the helping skills vital for successful management. Using a six-stage model of helping, the author identifies key skills which can help managers to empower themselves and others: self awareness; establishing rapport and building relationships; listening and empathy; probing for information; identifying themes and seeing the bigger picture; giving feedback; and challenging assumptions. Readers are encouraged to develop and practice these skills through a range of self-assessment exercises. The workbook format should enable managers to monitor certain important aspects of their behaviour and improve the effectiveness of their helping interventions.