Difficult Conversations: How to Discuss What Matters Most

Douglas Stone; Bruce Patton; Sheila Heen; Patton, Bruce; Heen, Sheila; Fisher, Roger

ISBN 10: 0553456121 / ISBN 13: 9780553456127

Verlag: Random House Audio, United States, 1999

Beschreibung

5 AUDIO CD PERFORMANCE. Some shelf wear to the case. CDs polished and prepared for a clear listening experience. Enjoy this Audio CD set for your home and library. Bestandsnummer des Verkäufers 252377972124608

Bibliografische Details

Titel: Difficult Conversations: How to Discuss What...

Verlag: Random House Audio, United States

Erscheinungsdatum: 1999

Einband: AUDIO CD

Zustand: Good

Über diesen Titel

Inhaltsangabe:

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".

We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?

Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?

Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.

Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.

Über die Autorin bzw. den Autor:

Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestseller Getting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging from The New York Times to Parents magazine. Bruce Patton is also coauthor of Getting to YES!