Difficult Conversations: How to Discuss What Matters Most
Patton, Bruce
ISBN 10: 0670921343 ISBN 13: 9780670921348
Verlag: Penguin, 2011
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Inhaltsangabe:
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Über die Autorin bzw. den Autor: Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
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Bibliografische Details
Titel: Difficult Conversations: How to Discuss What...
Verlag: Penguin
Erscheinungsdatum: 2011
Einband: Softcover
Zustand: Very Good
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Difficult Conversations: How to Discuss What Matters Most
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Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR004397801
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Difficult Conversations: How to Discuss What Matters Most
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Paperback. Zustand: Very Good. Difficult Conversations: How to Discuss What Matters Most This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 7719-9780670921348
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Difficult Conversations: How to Discuss What Matters Most
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Paperback. Zustand: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Bestandsnummer des Verkäufers 4852841
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Difficult Conversations: How to Discuss What Matters Most
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Paperback. Zustand: Gut. Gebraucht - Gut - ungelesen,als Mängelexemplar gekennzeichnet, mit leichten Mängeln an Schnitt oder Einband durch Lager- oder Transportschaden, Cover und paar Seiten geknickt -The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The 'what happened' conversation (what do we believe was said and done)- The 'feelings' conversation (the emotional impact on everyone involved) - The 'identity' conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.Libri GmbH, Europaallee 1, 36244 Bad Hersfeld 352 pp. Englisch. Bestandsnummer des Verkäufers INF1000389092
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Difficult Conversations
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