Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict (Jossey-bass Management Series)

Ury, William L., Brett, Jeanne M., Goldberg, Stephen B.

ISBN 10: 1555421253 / ISBN 13: 9781555421250

Verlag: Jossey-Bass, 1988

Beschreibung

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Bestandsnummer des Verkäufers 00091905773

Bibliografische Details

• Titel: Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict (Jossey-bass Management Series)
• Verlag: Jossey-Bass
• Erscheinungsjahr: 1988
• Sprache: Englisch
• ISBN-10: 1555421253
• ISBN-13: 9781555421250
• Einband: Hardcover
• Zustand: Good

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Inhaltsangabe

The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.