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Inhaltsangabe: For best results for your veterinary patients and your practice, client communication should be clear and consistent throughout the practice. Your front office staff should feel just as informed and empowered as your technicians and associates when talking to clients.
The second edition of Educating Your Clients from A to Z has been completely refreshed and rewritten to reflect changes in veterinary medicine, marketing strategies and communication principles over the past ten years, including: - How to educate clients and diagnoses and treatment plans - New information on nutritional supplements, joint disease, cancer treatment and positive training methods Using 16 proven communication mantras, this tool covers 26 topics, from appointments to zoonotic diseases, and includes definitions of all advanced medical terms for greater understanding across the team. Entertaining, well-organized and easy to read, Educating Your Clients from A to Z features real-world examples and scripts that teach the basics of communication as it relates to the veterinary industry, taking the guesswork out of talking to clients.
Über den Autor: Dr. Boss received her DVM and a BS in biology from the University of Illinois. She is a past president of the Milwaukee VMA and chairperson for the AAHA Annual Conference Development Committee. She is also a member of the Advisory Board for PetCare TV, was the editor for PetsVetsAndYou.com and consults with Pet Health Network.
Dr. Boss has also written articles for Trends, DVM and other veterinary magazines, and is a frequent speaker at major veterinary conferences, including AAHA, TNAVC, WVC & AVMA. Her practice was awarded the Practice of Excellence Award from Veterinary Economics. Dr. Boss currently owns and manages Best Friends Veterinary Center (previously Grafton Small Animal Hospital).
Buchbeschreibung AAHA Press. Buchzustand: Good. . Creases on Cover. Stains on Edges of Pages. . Used - Good. Sound copy (Mild Reading Wear). May have scuffs or missing DJ. May have some notes, highlighting or underlining. "Our Business is Changing Lives.". Buchnummer des Verkäufers SAC-06-C-4832
Buchbeschreibung AAHA Press, 2011. Paperback. Buchzustand: New. book. Buchnummer des Verkäufers 1583261532
Buchbeschreibung AAHA Press, 2011. Paperback. Buchzustand: Brand New. second edition. 288 pages. 9.20x7.30x1.00 inches. In Stock. Buchnummer des Verkäufers 1583261532
Buchbeschreibung AAHA Press, 2011. Paperback. Buchzustand: Very Good. Buchnummer des Verkäufers P021583261532
Buchbeschreibung AAHA Press, 2011. Paperback. Buchzustand: New. Buchnummer des Verkäufers P111583261532