Effective Conversational AI : Chatbots That Work

Andrew Freed

ISBN 10: 1633436403 / ISBN 13: 9781633436404

Verlag: Manning Publications Mai 2025, 2025

Beschreibung

Neuware - Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models.Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you ll learn to build chatbots that your customers and colleagues will actually want to use! In Effective Conversational AI you ll learn how to: Create high-quality chatbots and other conversational AI experiences Plan for continuous improvement Incorporate generative AI solutions to improve quality, accuracy, and usability Evaluate user experience and business results Effective Conversational AI introduces continuous improvement practices that are vital for the constant betterment and evolution of chatbots and CAI tools. It introduces the three most-common forms of chatbot Q&A, process-oriented, and routing agents and presents a reliable framework for continuously improving each one. Using modern generative AI and tried-and-tested classic approaches, you ll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks no human required! Foreword by Jesús Mantas. Purchase of the print book includes a free Elektronisches Buch in PDF and ePub formats from Manning Publications. About the technology Powerful new chatbot frameworks and Generative AI models can practically eliminate problems like misinterpreting user intent and delivering nonsensical answers. In this book, you ll learn how to build chatbots that take advantage of large language models and other modern tools and create conversational AI experiences users will love. About the book Effective Conversational AI teaches you how to build great chatbots that perform reliably even at enterprise scale. In it, you ll learn how to clarify user intent using LLMs, respond accurately to unanticipated input, and use Retrieval Augmented Generation to keep responses up to date. Along the way, you ll discover how to establish a feedback loop for continuous quality improvement and master techniques to integrate GenAI safely into conventional chatbot designs. What's inside Blend Generative AI and conventional chatbot tools Use LLMs to improve quality, accuracy, and usability Plan for continuous improvement Domain-specific responses using RAG About the reader For developers, engineers, and product managers working with conversational AI. About the author Andrew Freed, Cari Jacobs, and Eniko Rózsa are seasoned conversational AI developers with IBM. Table of Contents Part 1 1 What makes conversational AI work 2 Building a conversational AI 3 Planning for improvement Part 2 4 Understanding what your users really want 5 Improving weak understanding for traditional AI 6 Enhancing responses with retrieval-augmented generation 7 Augmenting intent data with generative AI Part 3 8 Streamlining complex flows 9 Harnessing context for an adaptive virtual assistant experience 10 Reducing complexity with generative AI Part 4 11 Reducing opt-outs 12 Conversational summarization for smooth handoff.

Bestandsnummer des Verkäufers 9781633436404

Bibliografische Details

• Titel: Effective Conversational AI : Chatbots That Work
• Verlag: Manning Publications Mai 2025
• Erscheinungsjahr: 2025
• Sprache: Englisch
• ISBN-10: 1633436403
• ISBN-13: 9781633436404
• Einband: Taschenbuch
• Zustand: Neu
• Abmessungen: 234B x 185 H x 20 T Millimeter Breite: 234 mm, Höhe: 185 mm, Tiefe: 20 mm
• Gewicht: 567 Gramm

Über diesen Titel

Inhaltsangabe

Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models.

Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users–and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you'll learn to build chatbots that your customers and colleagues will actually want to use!

In Effective Conversational AI you'll learn how to:

• Create high-quality chatbots and other conversational AI experiences
• Plan for continuous improvement
• Generative AI solutions to improve quality, accuracy, and usability
• Evaluate user experience and business results

An underperforming chatbot is a liability to your business, and many conversational AI systems fail to deliver the cost savings and customer experience they promise. Effective Conversational AI introduces continuous improvement practices that are vital for the constant betterment and evolution of CAI tools. IBM chatbot gurus Andrew Freed, Eniko Rozsa, and Cari Jacobs share the lessons they have learned from improving chatbots over 50 million chat interactions. Using modern generative AI and tried-and-tested classic approaches, you'll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks―no human required!

Über die Autorin bzw. den Autor

Andrew Freed, Eniko Rozsa, and Cari Jacobs are seasoned conversational AI developers with IBM.

Andrew Freed is a Distinguished Engineer and a Conversational AI delivery architect who has successfully delivered multi-million-dollar CAI contracts. He is the author of Conversational AI (Manning).

Eniko Rozsa is a Distinguished Engineer and leads a Conversational AI delivery practice and is chief architect of a "Conversational Insights" tool used to analyze and improve Conversational AI. She has invented and designed her first Conversational AI solution in 2008, before it was productized and delivered to Fortune 500 clients.

Cari Jacobs is an expert Conversational AI delivery specialist with a series of articles on Medium.com. She is a delivery practice lead and designs, implements, and improves conversational AI solutions for Fortune 500 clients.