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Effective Information Gathering Techniques

Pearson, Randall S.

Verlag: Help Desk Institute, 1995
ISBN 10: 1571250557 / ISBN 13: 9781571250551
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Bibliografische Details

Titel: Effective Information Gathering Techniques

Verlag: Help Desk Institute

Erscheinungsdatum: 1995

Einband: Soft cover

Zustand: New


Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Buchnummer des Verkäufers ABE_book_new_1571250557

Über diesen Titel:

Inhaltsangabe: As a support professional, you probably ask your customers dozens of questions every day as you gather relevant information about their problems and service requests. Clearly, asking your customers the right questions requires skill. In this focus book, Randall S. Pearson discusses various models that will help you sharpen your information-gathering skills. As you perfect these skills, you'll increase first-level resolutions, decrease call-backs, and enjoy more effective customer interactions.

Über den Autor: Randall has published several articles on topics relating to support and has presented on the subject of internal support at conference. Randall received his B.S. in business administration from Montana State University and M.B.A. in organizational development from the University of Colorado at Colorado Springs.

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