Among the greatest challenges faced by teachers and administrators are how to communicate effectively with students and how to resolve conflicts between them.

Face to Face discusses the communication skills and conflict resolution principles necessary for the smooth functioning of schools and the effective teaching of students. The authors present a number of methods for improving teacher-student communication including: the use of reflective listening; open-ended questions; mediation programmes; problem-solving models; and interactive exchange. The book establishes a correlation between good communication skills and positive student outcomes, and offers practical tips that will help improve communication in the school.

�ber die Autorin bzw. den Autor

Allen E. Ivey received his counseling doctorate from Harvard University and is distinguished Emeritus Professor at the University of Massachusetts, Amherst, Courtesy Professor, Counselor Education, University of South Florida, Tampa. He is past-President and Fellow of the Society for Counseling Psychology of the American Psychological Association, APA’s Society for the Study of Ethnic and Minority Psychology, the Asian-American Psychological Association, and the American Counseling Association. He has received many awards throughout his career and has authored over 40 books and 200 articles and chapters. His works have been translated into 23 languages. His recent work has focused on applying Developmental Counseling and Therapy and neuroscience to the analysis and treatment of severe psychological distress.

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