Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Buchnummer des Verkäufers
Inhaltsangabe: Remember the good old days when you called a company and a real person actually answered the phone? When a customer service rep actually followed through on their promise? When you walked up to a service counter and the employee was actually smiling and looked like they wanted to serve you?
Find out how to rescue your customers from the poor service they encounter on a day-to-day basis from numerous companies. Fanatically Relentless Customer Service - an insider's guide - will provide you with high-impact, practical tools to take your customer service to new heights, without all the fancy language, high-powered lingo and difficult processes.
This book promises to teach you how to:
- Maximize Moments of Impact at every interaction with your customers!
- Apply the Cracker Jack Principle and deliver memorable surprises everyday!
- Resolve customer issues whenever they arise and retain their loyalty!
- Empower employees to deliver on every promise, every time!
- Move beyond mere customer satisfaction to unparalleled advocacy!
Über den Autor:
Calvin Stovall is President and CEO, dynamic speaker, leadership coach and trainer for The Professional Advantage, Inc. based in Minneapolis, MN. With more than 16 years in the hospitality industry, Calvin served as vice president of marketing with Hilton Hotels Corporation where he was responsible for the brand marketing and public relations efforts for more than 150 Homewood Suites by Hilton hotels, voted best in class by numerous consumer advocacy publications, including Consumer Reports and recognized four times by J.D. Power and Associates.
Calvin, along with his lovely wife Taisha and vibrant son, Caden Daniel, reside in Minneapolis, MN.
Buchbeschreibung Tasora Books, 2008. Buchzustand: Good. N/A. Shows some signs of wear, and may have some markings on the inside. Buchnummer des Verkäufers GRP57369982
Buchbeschreibung Tasora Books. Paperback. Buchzustand: As New. Nearly brand new book that shows only slight signs of wear. Buchnummer des Verkäufers G1934690031I2N00
Buchbeschreibung Tasora Books. Paperback. Buchzustand: Good. Book has some visible wear on the binding, cover, pages. Buchnummer des Verkäufers G1934690031I3N00
Buchbeschreibung Tasora Books, Minneapolis, Minnesota, U.S.A., 2008. Trade Paperback. Buchzustand: Very Good. 1934690031 8vo - over 7?" - 9?" tall The covers have light edge wear and the author may have signed on the ffe, I can not read the name. Buchnummer des Verkäufers 026818
Buchbeschreibung Buchzustand: Good. Book Condition: Good. Buchnummer des Verkäufers 97819346900314.0
Buchbeschreibung Tasora Books, 2008. Paperback. Buchzustand: Brand New. 175 pages. 8.50x5.25x0.50 inches. In Stock. Buchnummer des Verkäufers zk1934690031
Buchbeschreibung Tasora Books, 2008. Paperback. Buchzustand: New. Buchnummer des Verkäufers DADAX1934690031
Buchbeschreibung Buchzustand: Good. Fanatically Relentless Customer Service -- The Insiders Guide: How to Rescue Your Customers from a World of Crappy Service. Buchnummer des Verkäufers Amz4701121