First, Break All The Rules

marcus-buckingham-curt-coffman

ISBN 10: 1416502661 / ISBN 13: 9781416502661

Verlag: pocket books, 2005

Beschreibung

Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks.

Bestandsnummer des Verkäufers Scanned1416502661

Bibliografische Details

• Titel: First, Break All The Rules
• Verlag: pocket books
• Erscheinungsjahr: 2005
• Sprache: Englisch
• ISBN-10: 1416502661
• ISBN-13: 9781416502661
• Einband: Paperback
• Zustand: new

Über diesen Titel

Inhaltsangabe

Great managers do not help people overcome their weaknesses. They do not believe that each person has unlimited potential. They do play favourites and they break the 'Golden Rule' book everyday. This amazing book explains why great managers break all the rules of conventional wisdom. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great, front-line managers will suffer. Great managers are the heroes of this book. Vivid examples show how, as they select, focus, motivate and develop people, great managers turn talent into performance. Finally, the authors have distilled the essence of good management practice into twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.

Über die Autorin bzw. den Autor

Marcus Buckingham is the co-author of the best-selling books FIRST, BREAK ALL THE RULES and NOW, DISCOVER YOUR STRENGTHS. He is a renowned speaker and regular guest on American television. He lives in Los Angeles but was born in England and is a graduate of Cambridge University.