CHAPTER 1
What Is Going On at Work?
A few years back, I gave a talk to a law firm about generational differences in work styles. The meeting consisted of lawyers at all levels. Because it was the summer, the law school student interns were invited to watch. I was in the process of going over differences of work styles between baby boomers, Generation Xers, and millennials, when a senior partner (a baby boomer) suddenly shot up from his chair and went on a diatribe about how lazy millennial workers are and how they should not be hired at all within the firm. Needless to say, he got people's attention. The younger associates immediately jumped up and fought back. They were lawyers, so they fought with words, not fists, but it got so heated I began to worry that a brawl wasn't out of the question. The interns looked on from the sidelines, wide-eyed. I had to jump in to defuse the situation. It was one of the more memorable seminars of my career.
In a completely different industry, another executive recently said one of her company's biggest problems with newly hired young workers is that they aren't able to work with others. She said they lack communication skills, something that is interesting because the millennial generation is known for liking to work in collaborative groups. However, in this executive's experience (which is not atypical), teamwork had not gone as smoothly as she would have liked with the new generation of employees.
In a similar vein, the CEO of a large technology company said he has had bad experiences with millennial generation employees. In his experience, the millennials whom they employed did not get the work done, were not willing to put in the time and effort to get the results the company was looking for, and were difficult to work with. He said he encouraged people at his company not to hire anyone less than thirty years old. This may be the new ageism.
A director at a health services provider complained about parents of her employees getting involved at work. She said when she turned down a job applicant, his mother called. Parental involvement at work is a common occurrence today. The New York Times reported on a survey conducted in 2006 by the career website Experience, Inc. Of the four hundred respondents, 25 percent said their parents were involved in their jobs "to the point that it was either annoying or embarrassing" (Belkin 2007). Examples include calling the boss to get time off on holidays, negotiating salaries, and asking for promotions for their adult children. Managers are put off by having to talk to their employees' parents, and they are becoming concerned that their employees are incapable of taking care of themselves.
These examples are prototypical of what is happening in the workplace today. Numerous articles have been published that depict the differences between older and younger workers. For example, The Conference Board is an internationally renowned association that supports organizations and provides best-practice research to for-profit and not-for-profit organizations. One of their recent executive action white papers is titled "Will you want to hire your own kids? (Will anybody else?)." The paper features comments from CEOs of several major corporations that focus on how recent graduates are lacking the skills needed for the workplace ("Will you want to hire your own kids? [Will anybody else?]" 2009).
The Millennial Generation
As much as parents oversend the message to their millennial children that they are special, there is no denying that the millennial generation is special in some ways. They are the most tech savvy, most educated, and most prepared generation of all time. That said, they have some critical blind spots that could lead to quick derailment once they are in the workplace. Their preparation for the future is coached, taught, protected, and academically shielded from the real world. This is the crux of what this book is about. My goal is to shift our approach to preparing children for the future from a narrow, academic approach to a well-rounded one. Academics are important, but life is much broader than that.
Countless books and articles have been written on the characteristics of the millennial generation. In addition to their bountiful education and technical skills, research has shown that millennials, as compared to previous generations, tend to want to be more collaborative, are accustomed to working in teams, and have a passion for pressure (Shih and Allen 2007). They change jobs frequently, want lifelong learning, expect on-the-job training, and want to proactively plan their own careers (Kim, Knight, and Crutsinger 2009; Meister 2012; Westerman and Yamamura 2007; Zemke, Raines, and Filipczak 2000). They are motivated by different factors from previous generations (such as advancement potential and free time) more than money or greater responsibilities, per se (Barford and Hester 2011). What really matters to them is getting what they want on a personal level (Fisher 2009). The post-millennial generation wants this even more.
Specific Trends in the Workplace
Early Career Burnout
Twenty-somethings are experiencing work stress and burnout at disturbingly high rates (Jager-Hyman 2009; Khidekel 2010; "Stress in America Findings" 2010). Previously, career burnout was a midlife issue. Now it is happening early on, at the beginning of people's careers. The twenty-somethings are showing signs of burnout by asking for time off or reduced work hours, or are opting out altogether and moving back with their parents. There is also a trend for young people to start their own companies that have more relaxed work schedules. Other signs include the increased use of prescription drugs and alternative relaxation methods, such as yoga and acupuncture, among young workers.
Twenty-something millennial women are particularly at risk of career burnout. They report higher stress levels in numerous studies around the world. Similar to millennial men, they have worked so hard to get to the light at the end of the education tunnel only to find they are merely at the beginning of the career tunnel. They see a dubious future and want to get out but are strapped down with colossal student loans. Unlike men, it seems modern women have been so intent on asserting their independence that they are not as apt to take care of themselves when they are stressed. Some may rather work themselves into the ground than cut back to balance their lives or depend on...
