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Bibliografische Details

Titel: Foundations of Service Level Management
Verlag: Sams Publishing
Erscheinungsjahr: 2000
Sprache: Englisch
ISBN-10: 0672317435
ISBN-13: 9780672317439
Einband: Softcover
Zustand: Good

�ber diesen Titel

Inhaltsangabe

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/

�ber die Autorin bzw. den Autor

Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.

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