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Global Services Outsourcing

McIvor, Ronan

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ISBN 10: 0521765463 / ISBN 13: 9780521765466
Verlag: Cambridge University Press, 2010
Gebraucht Zustand Used Hardcover
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This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: This book explores the implications of planning, implementing and managing services outsourcing arrangements. Buchnummer des Verkäufers ABE_book_usedgood_0521765463

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Inhaltsangabe:

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Inhaltsangabe: Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements.

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Bibliografische Details

Titel: Global Services Outsourcing

Verlag: Cambridge University Press

Erscheinungsdatum: 2010

Einband: Hardcover

Zustand: Used

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