Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).

Bestandsnummer des Verk�ufers 000902727U

Verk�ufer kontaktieren

Diesen Artikel melden

Bibliografische Details

Titel: A Guide to Computer User Support for Help Desk and Support Specialists
Verlag: Course Technology
Erscheinungsjahr: 2009
Sprache: Englisch
ISBN-10: 0495806498
ISBN-13: 9780495806493
Einband: paperback
Auflage: 4th Edition.
Zustand: Good

�ber diesen Titel

Inhaltsangabe

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Cr�ticas

"Beisse honestly expresses the job needs for the average customer support person."

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

Anbieterinformationen

Textbooks_Source is committed to selling new and used books for less money. We offer fast shipping & handling and dedicated customer service support to ensure that you have a great experience as our customer. Thank you for shopping with us!

Zur Homepage des Verk�ufers

Unternehmensdaten des Verk�ufers

TXTB.com, LLC
2711 W. Ash St., Columbia, MO, 65203, U.S.A.

Gesch�ftsbedingungen und Versandinformationen

Verkaufsbedingungen

We guarantee the condition of every book as it’s described on the AbeBooks websites. If you are not satisfied with your purchase or if the order has not arrived yet, you are eligible for a refund within 30 days of the estimated delivery date. If you have any questions about an order, please us the “Ask Bookseller a Question” link to contact us and we will respond within 2 business days.

Widerrufsbelehrung

Versandbedingungen

All orders ship from our warehouse, centrally located in Columbia, Missouri. Orders usually ship on the same or next business day (Monday – Friday).

Versandkosten von USA nach Deutschland

Versandkosten von USA nach Deutschland
Bestellmenge	59 bis 60�Werktage	58 bis 59�Werktage
Erster Artikel	EUR 64.08	EUR 85.45

Die Versandzeiten werden von den Verk�uferinnen und Verk�ufern festgelegt. Sie variieren je nach Versanddienstleister und Standort. Sendungen, die den Zoll passieren, k�nnen Verz�gerungen unterliegen. Eventuell anfallende Abgaben oder Geb�hren sind von der K�uferin bzw. dem K�ufer zu tragen. Die Verk�uferin bzw. der Verk�ufer kann Sie bez�glich zus�tzlicher Versandkosten kontaktieren, um einen m�glichen Anstieg der Versandkosten f�r Ihre Artikel auszugleichen.

Impressum & Info zum Verk�ufer