H1 Genuine] Customer Relationship Management(Chinese Edition)

Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Pub Date :2004-01-01 Pages: 2004 Publisher: China published basic information book title: customer relationship management. original price: 15 yuan Author: Cunningham. Dan translation. Liu Lu Publisher: Huaxia Publishing Publication Date: 2004-1 1ISBN: 9787508033471 words: Page :2004-08-01 Edition: Binding: Folio: product identification: the Editor's ExpressExec series is up from 10 books to build a unique business resource library. These books contain the best thinking. and covers all aspects of the current business practices. Each book discusses the important concepts of a discipline and the effective implementation of these ideas. know-how. as well as companies learned and masters recommendations. For people who need to quickly master the latest business thinking and practice. ExpressExec series is an invaluable learning tool. Summary Central Europe - China shortcuts Series customer relationship management is a fast-track the development of the global customer relationships. Covers all the secrets of success of the customer relationship management. build profitable customer relationship to joint sales management system. from online marketing to Pricing EclipsysEMC company; the most wise thinker Don peipers. Thomas Sieber and Pa Patricia Siebold spark thought; including the key concepts of the term and comprehensive resource guide. We have reason to believe that an era of accelerating change. really has the future of those businesses and individuals continue to learn. Smart businesses and individuals know that reading a book is just the beginning of a process rather than the end . Contents Introduction Terminology concept of CRM evolution of the electronic environment. global perspectives class management ideas into practice: of CRM successful example of key terms and important thinkers resources so that play a role in the CRM 10 steps Frequently Asked Questions (FAQs) Translation Postscript author Michael Cunningham is the founder and president of the Harvard e-commerce company. he was the B2B: how to build a profitable e-commerce. The author of the e-commerce and the partnership opportunities (Parthers.com) founder. Digest summary of changes in information support services for network systems have some common characteristics. including: multimedia storage and management capabilities. including text. graphics. audio and video. animation and web format and text layout data; association database management of the style and format of the site's content changes; According to the customers and the predetermined content requirements continue to create new pages; store content to create a new index or Web query system. including hyperlinks and cross-domain information; use of remote create Web pages advantage. automatic update site content. The customer relationship is not unilateral. Traditionally. people management issues for customers and partners compared As a result. customers can have an impact on many aspects of the company's operations. But most of the CRM exposition discussed only from a certain aspect: CRM Sales. CRM Marketing. CRM support. and so on. Sounds familiar until recently we customer management as a sales problem. but nothing more. Now we know that the customer relationship management involves many levels: sales. marketing. support. financial and contractual. We began to understand that the establishment of a multidimensional relationship with customers is very important. Why abnormal hardships because of the process of developing new customers. the cost of losing customers will be even more disastrous. In order to make customers happy. must have been made after the first sale to maintain customer satisfaction. Although this process is not very complex. but the company's long-term technical inputs. and the work and business behavior. in order to achieve this purpose. Patricia Siebold book Customers. com in.…