Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.

Copeman, Mark

ISBN 10: 1729416896 / ISBN 13: 9781729416891

Verlag: Independently published, 2019

Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships USPS Media Mail. Bestandsnummer des Verkäufers OTV.1729416896.VG

Inhaltsangabe:

Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100’s of customer service organisations across the world.

During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.

Mark’s formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.

Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.

Learn the importance of harnessing habits

Develop the right attitude towards your role

Understand the importance of human customer service

Learn how to communicate effectively

See how tiny adjustments in phrasing can win the day

Become skilled in empathy and rapport

Be assured it’s OK to have a personality

Read and implement with your team today and turn your helpdesk into a feature, not an overhead.

Bibliografische Details

Titel: Helpdesk Habits: Become a helpdesk superhero...
Verlag: Independently published
Erscheinungsdatum: 2019
Einband: Softcover
Zustand: very_good