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Inhaltsangabe: Effectively measure, analyze, and improve the performances that affect organizational success. Organizational issues are not often organized into one problem category, and therefore the solutions to those issues rarely come tied up in one neatly wrapped package. The tools practitioners have in their toolboxes rely heavily on their educational and professional experiences, be it industrial engineering, I/O psychology, or applied behavior analysis. While each discipline has its merits, why should organizations have to rely on the views of just one discipline, and how do they know which one to apply? Human Performance Diagnostics combines the toolsets of all three disciplines and offers a practical diagnostic procedure for any practitioner to use in determining which technique, within which discipline, is the best for resolving a targeted organizational performance improvement opportunity. By looking across target measures that include Opportunity, Capability, and Context, this multidisciplinary approach will support anyone in analyzing and improving employee performance. An ideal handbook for any performance improvement practitioner, including those in consulting roles as well as management and supervisory positions, this book is designed to be the single source for measuring, analyzing, and improving employee performance. Author William Abernathy, Ph.D., draws on his extensive experience in working with more than 170 organizations and offers step-by-step procedures using his practical and efficient diagnostic tool. Human Performance Diagnostics also includes a detailed 5-Step Improvement Process that helps practitioners avoid the common mistake of applying technical solutions that inadvertently create problems.Effectively measure, analyze, and improve the performance that affects organizational success.

About the Author: Dr. Abernathy is Vice President of Performance Measurement Systems at Aubrey Daniels International (ADI). His company Abernathy & Associates was acquired by ADI in 2005. Dr. Abernathy s responsibilities at ADI include consulting with clients in the design and implementation of performance measurement systems and performance pay plans. He provides client workshops in performance measurement, performance pay, and performance analysis and improvement. He is also involved in product development. Bill began his career as a professor of psychology. He then joined Edward J. Feeney & Associates, a firm that specialized in the application of behavioral principles in the workplace. His clients included Victoria Stations Restaurants, the Franklin Mint, Academy Life Insurance, Sovran Bank, and Security Pacific Bank. To pursue his interests in a behavior systems approach to employee performance improvement, he founded Abernathy & Associates in 1981. Bill brings to the client thirty years of consulting experience in the design of performance measurement and performance pay systems as well as performance analysis and improvement. Samples of Bill s specific work experiences and consulting engagements include: Author and recipient of a Veterans Administration grant to develop and administer a Human Services Technology program Designed the Performance System Database and DataViewer performance reporting systems Author of two books; The Sin of Wages and Pay for Profit Associate Editor of the Journal of Organizational Behavior Management Adjunct professor in the graduate applied behavior analysis programs of the University of Nevada Reno and the Florida Institute of Technology Has twenty nine publications in academic, professional and trade journals Has consulted with over 120 client organizations representing businesses and industries such as banking, manufacturing, distribution, oil and gas, and transportation, among others Bill earned his Ph.D. in Industrial Psychology from The Ohio State University; his M.S. from Vanderbilt, and his B.A. from Florida State University. He was a recipient of the International Association for Applied Behavior Analysis Outstanding Contributor Award Bill lives in Memphis, Tennessee with his wife and has three children.

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