This practical, hands-on book introduces human resources to those who are preparing to work in any area of health care or health service. Written for practitioners and students in all disciplines related to health, it covers important topics such as recruitment, training, termination, legal issues, labor unions, and more. Each chapter is introduced by a case study related to the material that follows. The case study is resolved at the conclusion of each chapter along with expert commentary and practical suggestions that can be used in the real world. Chapters also feature learning objectives, discussion points, and questions to ponder. Many examples and a number of sample forms and documents are included. The Second Edition has been completely re-organized to reflect a better chapter flow and organization. It also offers: • All data updated throughout • New section on health care legislation • New section in each chapter, “Customer Service Box”, that emphasizes the importance of customer service in the context of the material presented in the chapter. • Completely revised instructor ancillary material.
Fleming Fallon is Professor of Public Health at Bowling Green State University, Bowling Green, Ohio. He is also the Director of the Northwest Ohio Consortium for Public Health, an accredited MPH degree program that is offered jointly by Bowling Green State University and the University of Toledo. He has many years of experience as a management consultant and has authored 6 books and more than 350 papers and book chapters on a variety of topics as well as making presentations throughout the world. Dr. Fallon has written a weekly newspaper column entitled “Health Thoughts” continuously since 1995. He was a consultant specializing in human resources with A. T. Kearney. He has served as both a member and president of a local board of health.'Dr. Fallon is a physician with residency training in occupational and environmental medicine. He received a DrPH degree in environmental health science from Columbia University, New York, his MD degree from St. Georges University School of Medicine, St. Georges, Grenada and an MBA from the University of New Haven, New Haven, Connecticut.
Charles R. McConnell started his professional career in industrial and management engineering, followed by 29 years in human resources management in the healthcare industry. During those years he served as a human resources manager for affiliated organizations of a multi-facility healthcare system based in Rochester, New York, and earlier as a senior consultant with the Management and Planning Services division of the Hospital Association of New York State. He currently is an independent human resources and editorial consultant who has published more than 20 books and numerous articles, and serves as editor of a quarterly professional journal. He holds a BS in engineering and an MBA from the State University of New York at Buffalo, and has served as adjunct faculty at several colleges.
