Human Resource Management in the Hospitality Industry : An Introductory Guide

Boella, Michael J., Goss-Turner, Steven

ISBN 10: 0750666366 / ISBN 13: 9780750666367

Verlag: Taylor & Francis Group, 2005

Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bestandsnummer des Verkäufers GRP65474791

Inhaltsangabe:

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.

Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:

Selection, appointment and induction
Training and management development
Labour turnover
Employee relations and employment law
Managing people and customer care
Business Ethics

Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

* Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
* 8th edition with updated data and new material on multi-unit operations and management
* Increased international focus with up to date case studies and examples

Über die Autorin bzw. den Autor: Michael J Boella is Faculty Fellow at University of Brighton and specialises in teaching human resource management and law. He is also actively involved in the industry as a management consultant and is editor of Croner's Catering, the reference book for the catering industry. Steven Goss-Turner is Deputy Head / Principal Lecturer of the School of Service Management at the University of Brighton. He is a graduate of Strathclyde University. Before joining the University in 1992, he spent 16 years with the then Trusthouse Forte Hotels, rising to the position of Regional Personnel and Training Director for the London and International Division. His current research and teaching is focussed on employment practices, labour turnover, and human resource strategy in multi-site hospitality companies. He is the author of a number of books and articles, including the book, "Managing People in the Hospitality Industry", published by Croner in 2002.

Bibliografische Details

Titel: Human Resource Management in the Hospitality...
Verlag: Taylor & Francis Group
Erscheinungsdatum: 2005
Einband: Softcover
Zustand: Very Good