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Bibliografische Details

Titel: Inspired Customer Service: Strategies for Service Quality
Verlag: Kogan Page Ltd 30/11/1993
Erscheinungsjahr: 1993
Sprache: Englisch
ISBN-10: 074940826X
ISBN-13: 9780749408268
Einband: Softcover
Zustand: Very Good

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This study focuses on the information business executives need to know in order to envision and create an effective service strategy. It draws its examples from the experiences of numerous companies and from practical research into the major issues. It tackles formulating and implementing service strategies, building value in service strategies, creating a structure for quality, managing cultural change, staff management - selecting, training, empowering and rewarding - and measuring productivity.

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