Every organization should have some method of capturing, storing, transforming, retrieving, and using knowledge and lessons learned. This book has been written to help managers throughout the organization to design and develop knowledge management systems that are effective and lasting. Successful knowledge management systems are integrated into the corporate culture and the existing information systems apparatus. They are introduced gradually, so as not to clutter the testing phase with too many details. And simple and appropriate metrics are utilized at each stage of the design and operating process. The book concludes with a concise summary of all the necessary steps to ensure success.

�ber die Autorin bzw. den Autor

ALBERT H. RUBENSTEIN is Founder and President of IASTA, Inc., and Professor Emeritus of Engineering and Management Sciences at Northwestern University.

ELIEZER GEISLER is Professor of Organizational Behavior at the Stuart Graduate School of Business at the Illinois Institute of Technology in Chicago.

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