Integrated Service Management (Achieving Iso/Iec 20000)

J. Dugmore,S. Lacy

ISBN 10: 0580446425 / ISBN 13: 9780580446429

Verlag: Institution Of Engineering And T, 2006

Beschreibung

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Bestandsnummer des Verkäufers S_375047028

Bibliografische Details

• Titel: Integrated Service Management (Achieving Iso/Iec 20000)
• Verlag: Institution Of Engineering And T
• Erscheinungsjahr: 2006
• Sprache: Englisch
• ISBN-10: 0580446425
• ISBN-13: 9780580446429
• Einband: paperback
• Zustand: Good

Über diesen Titel

Inhaltsangabe

The opening paragraph of ISO/IEC 20000-1 states that 'This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements'. This book reflects the importance placed by ISO/IEC 20000 on understanding the interfaces between processes, and how the interfaces are managed so that service management processes are fully integrated. It also reflects the top-down management system approach that is fundamental to ISO/IEC 20000. This book describes how understanding and meeting the requirements of ISO/IEC 20000 gives better control, greater efficiency and opportunities for improvements.