Integrating ERP Systems and Knowledge Management : Improving Information System Adoption and Enhancing Business Performance

This book combines the Technology Acceptance Model (TAM) and empirical analysis to investigate the adoption of integrated enterprise business information systems (ISs). TAM has been used extensively in the study of ERP acceptance as well as factors in the success or failure of ERP. To date, the adoption of information systems has been studied using various approaches, including Theory of Reasoned Action (TRA) and Theory of Planned Behaviour (TPB), both of which have roots in cognitive psychology (Nicolas et al., 2008). Even though these models have been used in research, the TAM has succeeded in capturing the attention of the information systems community. The book also analyses Knowledge Management Systems (KMSs), illustrating their function as information technologies for storing, improving and distributing intra- and intercompany knowledge. Knowledge management systems are presented as likely the most debated and polemicized topic in the field of knowledge management. Even though these systems are not a crucial aspect of knowledge management, it is evident that all major players in the ERP industry have cloud- and installation-based KMS solutions that they integrate with their ERP modules.

After discussing and analysing these topics, the book illustrates how the respective systems can impact business processes and performance. Given its scope, it appeals not only to researchers, but also to practitioners working in these areas of IT.

Lejla Turulja is a Professor of Management Information Systems, E-Business and Information Technology Management at the School of Economics and Business, University of Sarajevo (Bosnia and Herzegovina). She holds PhD and MSc from the School of Economics and Business, University of Sarajevo. She has published papers in European Journal of Innovation Management, International Journal of Knowledge Management, VINE Journal of Information and Knowledge Management Systems, Business Systems Research Journal, Interdisciplinary Description of Complex Systems. She has authored and co-authored three books published by Springer, Taylor & Francis, and IGI Global, and several chapters in the edited books.

Amer Čeljo is an Assistant Professor at the Sarajevo School of Science and Technology (Bosnia and Herzegovina), teaching courses in the area of information systems and management. He is a management professional with over 20 years of experience in customer and partner relationship management as well as team and company leadership. Amer managed information systems implementations within large and medium organizations. He has published papers in the fields of Information Systems, Knowledge Management, Business Intelligence.

Mirjana Pejic Bach is a Professor at the Department of Informatics in the Faculty of Economics at the University of Zagreb (Croatia). She holds a PhD in system dynamics modelling from the Faculty of Economics, University of Zagreb. She was trained at the MIT Sloan School of Management (USA) in system dynamics and at OliviaGroup in data mining. Mirjana is the leader and collaborator of numerous projects in which she cooperates with Croatian companies and international organizations, mainly through European Union projects and the bilateral research framework. Her research areas are the strategic application of information technology in business, data science, simulation modelling, research methodology, qualitative and quantitative, especially multivariate statistics and modelling structural equations. Mirjana is the editor of several scientific journals indexed in the Scopus and WoS and has organized several conferences and given plenary lectures at congresses, such as IEEE Systems. She has won several international awards for her scientific work, such as the Emerald Literati Network Awards for Excellence. According to the Scopus scientific database, Mirjana Pejic Bach is among the 2% of the most cited scientists in the world in 2020. She received the largest number of citations from the field of Artificial Intelligence & Image Processing, in which she is among the 1.35% of scientists with the greatest impact of citations.

Nijaz Bajgoric is a Professor of Business Computing and Information Technology Management at the School of Economics and Business, University of Sarajevo (Bosnia and Herzegovina). He has published papers in International Journal of Business Continuity and Risk Management, International Journal of Enterprise Information Systems, Kybernetes, Information Management and Computer Security, Information Systems Management, Industrial Management and Data Systems, International Journal of Production Research, European Journal of Operational Research, International Journal of Agile Management Systems, Journal of Concurrent Engineering, International Journal of Agile Manufacturing, He has authored and co-authored six books published by Springer, Taylor & Francis, IGI Global, and chapters in edited books.