Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery

Lee, John J.; Ben-Natan, Ron

ISBN 10: 0471210129 / ISBN 13: 9780471210122

Verlag: Wiley, 2002

Beschreibung

COVER- bends, scratches, minor tears on edges; bookstore barcode label on spine; slight smudges, clean overall. PAGES- small stains, clean overall; bends, no tears; no writing. 400+ pgs. Not ex-library.

Bestandsnummer des Verkäufers 009124

Bibliografische Details

• Titel: Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
• Verlag: Wiley
• Erscheinungsjahr: 2002
• ISBN-10: 0471210129
• ISBN-13: 9780471210122
• Einband: Soft cover
• Zustand: Fair
• Buchtyp: Book
• Verkäuferkataloge:
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Über diesen Titel

Inhaltsangabe

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. It also addresses business-level SLAs, not just device-level SLAs and describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies.

Über die Autorin bzw. den Autor

JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications. RON BEN--NATAN is CTO at ViryaNet and has been building distributed systems and applications at companies like Intel, Merrill Lynch, J.P. Morgan, and AT&T Bell Labs for the past twenty years. He has authored several successful books on distributed systems and the application of advanced technologies in business environments.