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Introduction to the ITIL Service Lifecycle

Anthony T. Orr; Great Britain: Cabinet Office

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ISBN 10: 0113313098 / ISBN 13: 9780113313099
Verlag: The Stationery Office, 2011
Gebraucht Zustand Used Soft cover
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Über diesen Titel:


This publication introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Introduces the basic concepts of the ITIL service lifecycle, and its benefits.
Provides a summary of each of the five stages of the lifecycle.
Includes references to the five core publications, providing an essential companion to them.
Includes information on ITIL and cloud computing.
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Bibliografische Details

Titel: Introduction to the ITIL Service Lifecycle

Verlag: The Stationery Office

Erscheinungsdatum: 2011

Einband: Soft cover

Zustand: Used


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