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Titel: Juggling Food and Feelings
Verlag: Lexington Books
Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: This study contributes something truly original to the social study of emotions, particularly Gatta's descriptions of the rules and scripts that people draw from as they manage their emotions in public places. . . . This close study of restaurant workers shows us how truly creative people can be as they deal with the constraints and stresses of their jobs and how emotional balancing acts are special skills demanded of service workers like these. Buchnummer des Verkäufers ABE_book_new_0739103091
Inhaltsangabe: In Juggling Food and Feelings Mary Gatta applies social and structuration theory to the workplace as she analyzes the emotional challenges faced by restaurant workers. Gatta utilizes extensive participatory observation of, and interviews with, restaurant managers and servers to explore how workers deal with emotional experience in the workplace. Positing that we ordinarily maintain an emotional balance, Gatta theorizes that our ability to cope with emotional disturbances in the workplace depends on situated rebalancing "scripts" used to control feelings. Contributing to the sociology of gender, social psychology, and labor theory this study of occupations expertly reveals the complex typology of emotion management.
Über den Autor: Mary Gatta is Director of Research and Analysis, Center for Women and Work at Rutgers, The State University of New Jersey.
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AbeBooks Verkäufer seit: 7. Mai 2014
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