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AbeBooks-Verkäufer seit 24. März 2009
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G0814403271I4N00
Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.
Über die Autorin bzw. den Autor:
MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.
Titel: Keeping Score: Using the Right Metrics to ...
Verlag: Quality Resources
Erscheinungsdatum: 1996
Einband: Hardcover
Zustand: Very Good
Zustand des Schutzumschlags: No Jacket
Anbieter: More Than Words, Waltham, MA, USA
Zustand: Very Good. . good. All orders guaranteed and ship within 24 hours. Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping. Bestandsnummer des Verkäufers WAL-J-3c-002488
Anzahl: 1 verfügbar
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Hardback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR003242373
Anzahl: 1 verfügbar
Anbieter: The Maryland Book Bank, Baltimore, MD, USA
hardcover. Zustand: Very Good. Used - Very Good. Bestandsnummer des Verkäufers 4-J-4-0560
Anzahl: 1 verfügbar
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
Hardcover. Zustand: Very Good. Keeping Score: Using the Right Metrics to Drive World-Class Performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 7719-9780814403273
Anzahl: 2 verfügbar
Anbieter: Bahamut Media, Reading, Vereinigtes Königreich
Hardcover. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 6545-9780814403273
Anzahl: 2 verfügbar
Anbieter: World of Books (was SecondSale), Montgomery, IL, USA
Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00080291143
Anzahl: 1 verfügbar
Anbieter: St Vincent de Paul of Lane County, Eugene, OR, USA
Zustand: Good. Hardcover This item shows wear from consistent use but remains in good readable condition. It may have marks on or in it, and may show other signs of previous use or shelf wear. May have minor creases or signs of wear on dust jacket. Packed with care, shipped promptly. Bestandsnummer des Verkäufers J-01-3599
Anzahl: 1 verfügbar
Anbieter: Gulf Coast Books, Cypress, TX, USA
hardcover. Zustand: Good. Bestandsnummer des Verkäufers 0814403271-3-27919042
Anzahl: 1 verfügbar
Anbieter: Walther's Books, Hopkins, MN, USA
Hardcover. Zustand: Fine Condition. Zustand des Schutzumschlags: Fine Condition. Bound in the publisher's original red boards with a black cloth spine stamped in gilt. Bestandsnummer des Verkäufers 001381
Anzahl: 1 verfügbar
Anbieter: HPB Inc., Dallas, TX, USA
hardcover. Zustand: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Bestandsnummer des Verkäufers S_426172708
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