Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions

Stationery Office (Great Britain)

ISBN 10: 0113313640 / ISBN 13: 9780113313648

Verlag: It Infrastructure Library, 2012

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Bestandsnummer des Verkäufers U9780113313648

Bibliografische Details

Titel: Key Element Guide ITIL Continual Service ...

Verlag: It Infrastructure Library

Erscheinungsdatum: 2012

Einband: Softcover

Zustand: Very Good

Signiert: 1/1/0001 12:00:00 AM

Auflage: 1644003297.

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Inhaltsangabe:

The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement