Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen

Michael A Roberto

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Sprache: Englisch

Verlag: Pearson Education (US), 2009

0131568159 / 9780131568150

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Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.…

Bestandsnummer des Verkäufers 00110184847

Titel
Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen
Autor
Michael A Roberto
Verlag
Pearson Education (US)
Veröffentlichungsjahr
2009
Zustand
Very Good
Einband
Hardback
Sprache
Englisch
ISBN-10
0131568159
ISBN-13
9780131568150

World of Books (was SecondSale)

Montgomery, IL, USA

Verkäufer/-in mit 5 Sternen

AbeBooks-Verkäufer/-in seit 20. Dezember 2007

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