Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence

Mark David Jones; J. Jeff Kober

ISBN 10: 1562867156 / ISBN 13: 9781562867157

Verlag: Association for Talent Development, 2010

May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G1562867156I4N00

Inhaltsangabe:

What do successful organizations do that makes them consistently successful? It's simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class ExcellenceT Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps-primary delivery methods of world-class excellence that allows you to transform your organization's culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation. Presented in an engaging and straight forward style, with many interesting case studies, this new leadership and customer service offering is dynamite read.

Bibliografische Details

Titel: Lead With Your Customer: Transform Culture ...
Verlag: Association for Talent Development
Erscheinungsdatum: 2010
Einband: Hardcover
Zustand: Very Good
Zustand des Schutzumschlags: No Jacket