This long awaited revision uses a process flows approach to operations to show students how managers can design and control business processes to increase profitability and decrease costs for the organization.

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The core concepts of managing business process flows are discussed here in three steps. A text-specific website offers on-line support for lecturers.

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OASIS MEDIA BOOKS SC
CALLE TUCUMAN, NUM. 7 PLANTA 7, PUERTA C, Sevilla, 41006, Spain

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