'a good guide to setting up a programme. It also gives plenty of evidence to help justify it to colleagues and help sell the concept to customers. And, being grounded in experience but supported by theory, it makes a very convincing case.' Progress, Summer 2000 'I found the book easy to read and dip in and out of. Part II is particularly useful, as it allows the reader to follow SML through a number of different case studies and to draw parallels with their own organization. This is a well-researched and current text on the subject and one which many will find helpful as an authoritative text on SML.' Industrial and Commercial Training

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