It explores what the communication managers actually do in business across the planning, organizing, leading, and controlling functions when professional skills are needed the most. The windows into practical reality adds contemporary information pertinent to key concepts in the chapters.

Focusing on topics such as public image, impression management, reprimanding employees' unproductive behaviors at work, effective presentations skills, employment communication best practices, and claims and argument missteps managers make during crisis. The contents of this book will help managers and future managers understand the professional development skills essential to management communication functions.

�ber die Autorin bzw. den Autor

Reginald L. Bell, Professor in the College of Business at Prairie View A&M University, Texas, USA.

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