The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL V3 Exam Candidates

Colin Rudd

ISBN 10: 1906124205 / ISBN 13: 9781906124205

Verlag: British Computer Society, 2010

Beschreibung

Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Minor shelf wear.

Bestandsnummer des Verkäufers wbb0022040339

Bibliografische Details

• Titel: The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL V3 Exam Candidates
• Verlag: British Computer Society
• Erscheinungsjahr: 2010
• Sprache: Englisch
• ISBN-10: 1906124205
• ISBN-13: 9781906124205
• Einband: Softcover
• Zustand: Good

Über diesen Titel

Inhaltsangabe

Invaluable for IT professionals who have an ITIL Manager’s Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the book is the NEW content in ITIL V3 and the material that has changed. The book is closely aligned to the structure of the syllabus and can either be used as a learning aid for self study or as a revision aid within an accredited training course. An ITIL® Licensed Product.

Über die Autorin bzw. den Autor

Colin Rudd has 35 years' IT industry experience and is internationally recognised as an authority on Service Management. Heavily involved in the development of the IT Infrastructure Library (ITIL), he is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board. He has delivered training and consultancy all over the world and has presented at many international industry conferences.