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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Praise for "Managing Customers As Investments"Gupta and Lehmann have brilliantly brought together the customer and financial views of marketing. Astonishingly, many companies struggle to recall that cash comes from customers and that marketing is the sourcing and harvesting of that cash. Gupta and Lehmann provide the theory and practice for marketers and CFOs alike. Bravo!"--Tim Ambler, London Business School and author, Marketing and the Bottom Line, Second Edition"This book proves the adage that nothing is as practical as a good theory. The concept of lifetime value of a customer is presented in a straightforward and very practical way that will be extremely useful to marketers who are charged with improving financial accountability and managing ROI. It gives the reader enough information to get started with readily available data to understand how to think about and how to take action on customer management issues. The notion that it' s better to be ' vaguely right, than precisely,wrong' is just the right thing for companies that know they need to move on these issues but are struggling to get results. I strongly recommend this book for marketers who want to get more effective at customer management. The methods introduced in this book are important building blocks for a long-term testing and learning process to improve business performance."--Gordon Wyner, Executive Vice President, "North American Strategy, Millward Brown, Inc."Chair, Executive Committee, Marketing Science Institute"Gupta and Lehmann have written a rigorous, yet practical, guide to a complex and important area of timely importance to all senior executives; namely, howto manage customers profitably. This book shows effectively that the responsibility for managing customers is a cross-enterprise responsibility."--Anil Menon, Vice President"IBM Marketing Strategy and Worldwide Marketing. Buchnummer des Verkäufers

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Inhaltsangabe:

What's a customer really worth? Can you find out, without endlesslycomplex modeling? And once you know, what should you do with thatknowledge? Managing Your Customers as Investments has the answers.You'll learn simple ways to get reliable customer value information--ina form you can use. You'll discover how to use it to measure marketingeffectiveness, generate improvements throughout the entire customerrelationship lifecycle, and improve decision-making. Everyone tells youto manage your business around customers. This book gives you the toolsto do it.

About the Author:

About the Authors

SUNIL GUPTA is Meyer Feldberg Professor of Business at the Columbia Business School, Columbia University, New York. He has also taught at UCLA and the Harvard Business School; conducted seminars and consulted with companies worldwide; appeared on CNN, BBC, and PBS; and been quoted in publications, including The New York Times, The Financial Times, and The Washington Post.

Gupta's expertise is in marketing strategy, pricing, and customer management. He has published extensively on these topics. His research papers have won several awards. He serves on the editorial boards of six journals.

He is the cofounder and president of the EX Group, a strategic consulting group that specializes in customer management. He also served as an academic trustee of the Marketing Science Institute. He holds an MBA from Indian Institute of Management and a Ph.D. from Columbia University.

DONALD R. LEHMANN is George E. Warren Professor of Business at the Columbia Business School, Columbia University, New York. His research interests include modeling individual and group decision-making, empirical generalizations and meta-analysis, the introduction and adoption of new products and innovations, and measuring the value of marketing assets such as brands and customers. He has taught courses in marketing, management, and statistics at Columbia and has also taught at Cornell, Dartmouth, New York University, and the University of Pennsylvania.

Lehmann has published in and served on the editorial boards of several journals and was founding editor of Marketing Letters. His books include Market Research and Analysis, Analysis for Marketing Planning, Product Management, and Meta-Analysis in Marketing.

He served as executive director of the Marketing Science Institute and as president of the Association for Consumer Research. He is the recipient of many awards, including the 2000 Paul D. Converse award and the AMA McGraw Hill-Irwin distinguished marketing educator award. He holds an M.S.I.A. and Ph.D. from the Krannert School of Purdue University.

Gupta and Lehmann, along with Joel Steckel, are coauthors of Marketing Research.


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Buchbeschreibung Wharton School Publishing. Hardcover. Buchzustand: GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, that’ll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included. Buchnummer des Verkäufers 2795344436

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Buchbeschreibung Buchzustand: Good. This item is in good condition. All pages and covers are readable. There are no stains or tears. Dust jacket is present if applicable. May contain small amounts of writing and/or highlighting. Spine and cover may show signs of wear. May not contain supplementary items such as CD's or DVD's. We ship within 1 business day. Buchnummer des Verkäufers 34FGE5003TUP_ns

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Buchbeschreibung Wharton School Publishing. Buchzustand: Acceptable. Hardcover acceptable The item is fairly worn but still readable. Signs of wear include aesthetic issues such as scratches, worn covers, damaged binding. The item may have identifying markings on it or show other signs of previous use. May have page creases, creased spine, bent cover or markings inside. Packed with care, shipped promptly. Buchnummer des Verkäufers Q-03-0772

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Buchbeschreibung Wharton School Publishing c. 2005, Upper Saddle River NJ, 2005. Hardcover; Second Printing. Buchzustand: Fine. Zustand des Schutzumschlags: Fine. First Edition. Binding, DJ and Contents are almost like new. ; 9-1/8" Tall, XVII + 205pp. Blue boards, bright silver spine lettering. BUSINESS. "Are you spending more on your customers than they are worth? Through practical examples and case studies, you'll learn a rigorous yet simple approach to estimating the lifetime value of your customers - and how you can use that information to make better tactical and strategic decisions. You'll learn how customer value calculations impact customer acquistion , service, retention, and segmentation - as well as strategic M&A and alliance decisions. " Figures throughout. Index. Buchnummer des Verkäufers 41693

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Buchbeschreibung Wharton School Publishing, 2005. HARDCOVER Business-Customer Service . USED, Standard. Buchnummer des Verkäufers 02978013142895900

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Buchbeschreibung Wharton School Publishing, 2005. Hardcover. Buchzustand: Used: Good. Buchnummer des Verkäufers 14558285

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