Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Zemke, Ron,Bell, Chip R.
ISBN 10: 0814477844 ISBN 13: 9780814477847
Verlag: AMACOM, 1992
Gebraucht
Paperback
Verkäufer
Once Upon A Time Books, Siloam Springs, AR, USA
Verkäuferbewertung 4 von 5 Sternen
Heritage Bookseller
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Beschreibung
Beschreibung:
This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Bestandsnummer des Verkäufers mon0001134614
Inhaltsangabe:
A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees, and more. Original.
Über die Autorin bzw. den Autor:
"RON ZEMKE is co-author of the best-selling business book, Service America. Founder and president of Performance Research Associates, he is consultant to both Fortune 500 and small-business clients. He has written nine books, including Stressless Selling (AMACOM).
CHIP R. BELL is a partner at Performance Research Associates, where he focuses on service management consulting and team building. He has written numerous articles and eight books, including Influencing: Marketing the Ideas That Matter and Clients and Consultants."
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Bibliografische Details
Titel: Managing Knock Your Socks Off Service (Knock...
Verlag: AMACOM
Erscheinungsdatum: 1992
Einband: Paperback
Zustand: Good