Managing the Monkey!

Dawes, Mark, with Denise Winn

ISBN 10: 1899398023 / ISBN 13: 9781899398027

Verlag: Human Givens Publishing, Sussex, 1999

Beschreibung

A paperback book in fine condition, dated 1999. How to defuse the conflicts that can lead to violence in the workplace.

Bestandsnummer des Verkäufers 029825

Bibliografische Details

• Titel: Managing the Monkey!
• Verlag: Human Givens Publishing, Sussex
• Erscheinungsjahr: 1999
• Sprache: Englisch
• ISBN-10: 1899398023
• ISBN-13: 9781899398027
• Einband: Paperback
• Auflage: First Thus
• Zustand: Fine
• Verkäuferkataloge:
  • Paperback Books

Über diesen Titel

Inhaltsangabe

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.