Managing Quality of Life in Tourism and Hospitality

Quality-of-life research in tourism and hospitality has gained much momentum in the past two decades. This line of research covers three main areas of focus: (i) the impacts of specific tourism and hospitality programmes on the overall quality of life of tourists/guests; (ii) the providers of goods and services; (iii) tourist communities, including the impact of different programmes and events on the quality of life of residents in these communities. Focusing on these key subjects, Managing Quality of Life in Tourism and Hospitality provides a portfolio of selected cases showing best practice and delivering them to the forefront of knowledge application, with examples in tourism and hospitality settings. Best practice case studies are included throughout, providing practical implications and lessons learned. These lessons can be applied by tourism and hospitality practitioners and community leaders, and be used to further research by academics working within tourism and hospitality.The book offers an exciting and refreshing approach to quality-of-life research in tourism and hospitality.Key features include:- Best practice and evidence-based case studies.- Broad coverage that includes tourists, industry and local communities.- International application, with material from various countries across the world.

Professor Muzaffer Uysal, PhD. is a provost professor and chair of the Department of Hospitality and Tourism Management - Isenberg School of Management at the University of Massachusetts, Amherst. Dr. Uysal has extensive experience in the tourism and hospitality field and has conducted workshops and seminars in more than 25 countries. He is a member of the International Academy for the Study of Tourism and the Academy of Leisure Sciences. He has also authored and co-authored a significant number of research articles, monographs, and books. Dr. Uysal has also received over 30 awards, honors, and recognitions. His current research interests focus on tourism development and quality-of-life research in tourism and hospitality settings.

is a management psychologist (Ph.D., U/Massachusetts, 1979), Professor of Marketing, and Virginia Real estate Research Fellow at Virginia Polytechnic Institute and State University (Virginia Tech). He has published extensively in the area of marketing, business ethics, and quality of life (QOL). He is the author/editor of many books related to consumer marketing and quality of life. He also served editor of the QOL section in the Journal of Macromarketing (1995-present). He received the Virginia Tech's Pamplin Teaching Excellence Award/Holtzman Outstanding Educator Award and University Certificate of Teaching Excellence in 2008. In 2010, ISQOLS honoured him for excellence and lifetime service to the society. In 2010 he won the Best Paper Award in the Journal of Happiness Studies for his theory of the balanced life; in 2011 also he won the Best Paper Award in the Journal of Travel Research for his goal theory of leisure travel satisfaction. In 2012 he was awarded the EuroMed Management Research Award for outstanding achievements and ground breaking contributions to well-being and quality-of-life research. He also was the editor of ISQOLS/Springer book series on handbooks in QOL research and the community QOL indicators best practices.

was born in Kroonstad, in the Free State Province of South Africa. After working for some time in the Tourism and Hospitality Industry (in management positions), he started an academic career at the Walter Sisulu University. He is currently employed at the School of Business Management (Tourism Management Programme), North-West University, Potchefstroom. He holds a Doctorate degree in Tourism and Hospitality Management. His research interests include Quality of Life, Subjective Well-being, Positive Psychology in Tourism and Hospitality. Since 2004, he has published various peer-reviewed articles in DHET accredited journals and has attended various conferences, both nationally and internationally. In 2008 he was invited by the Hungarian Ministry of Local Government as the only South African to participate in a workshop on tourism-specific quality of life methodology in Budapest. Stefan has been elected as editorial board member and/or reviewer for the well acclaimed Journal of Applied Research in Quality of Life (2012), Tourism analysis: A multidisciplinary journal (Editorial board member, 2014) and the African Journal of Hospitality, Tourism and Leisure (African Advisory editorial and/or reviewer board, 2014). Stefan has been appointed as the Regional Editor for Africa: Tourism Analysis and Interdisciplinary Journal in 2014. He is currently a member of the International Society of Quality of Life Studies, the South African Chefs Association, the Federated Hospitality Association of South Africa, CHASA, and has completed his dedicated hunting license certificate.