Measures of Success: React Less, Lead Better, Improve More

Graban, Mark

ISBN 10: 1733519416 / ISBN 13: 9781733519410

Verlag: Constancy, Inc., 2019

Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships USPS Media Mail. Bestandsnummer des Verkäufers OTV.1733519416.VG

Inhaltsangabe:

Every organization has dashboards. Almost none of them know whether the numbers they're reacting to mean anything.

A metric drops 4% and someone calls a meeting. It rises 6% and someone takes credit. Neither response is based on evidence -- both are based on the human instinct to see patterns in noise. This is how organizations spend enormous energy responding to variation that's completely normal, while missing the real signals that something has actually changed.

Measures of Success teaches leaders and improvement professionals to tell the difference. Mark Graban introduces Process Behavior Charts -- a method rooted in the work of W. Edwards Deming and Donald J. Wheeler -- that makes it simple to see whether your data is showing a signal worth acting on or noise worth ignoring. No statistics degree required. Just a fundamentally different way of looking at the numbers you already have.

The result is less firefighting, fewer false alarms, and improvement efforts aimed at changes that actually matter. With real examples from healthcare, manufacturing, and beyond, this book replaces the gut-feel reactions that dominate most management cultures with something better: calm, evidence-based leadership.

"He shows how to separate signal from noise in a way that helps people make better decisions and reduce overreaction. If you're navigating a tough business environment, you need this book." -- Daniel H. Pink

Über die Autorin bzw. den Autor: Mark Graban is an internationally recognized consultant, author, speaker, and entrepreneur who helps leaders build cultures of continuous improvement, psychological safety, and people-centered leadership. His work blends Lean management, problem-solving, and statistical methods with a practical focus on engaging employees at every level.He is the author of several influential and Shingo Award-winning books, including Lean Hospitals, Healthcare Kaizen (co-authored with Joseph Swartz), and The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He also wrote Measures of Success and edited the anthology Practicing Lean. Across his writing, he emphasizes systems thinking, respect for people, and learning from mistakes as the foundation for lasting improvement.Mark is the founder of LeanBlog.org and host of multiple long-running podcasts, including Lean Blog Interviews and My Favorite Mistake. He has been recognized as a LinkedIn Top Voice for his thought leadership in Lean, culture, and organizational improvement.Since 2010, Mark has worked independently as a consultant and advisor, partnering with executives and teams in healthcare, manufacturing, and technology, and collaborating with consulting groups on larger engagements. He also serves as a Senior Advisor to KaiNexus, a continuous improvement software company, where he holds a small equity stake.Mark holds a BS in Industrial Engineering from Northwestern University, along with an MSME and MBA from MIT as part of the Leaders for Global Operations Program.

Bibliografische Details

Titel: Measures of Success: React Less, Lead Better...
Verlag: Constancy, Inc.
Erscheinungsdatum: 2019
Einband: Softcover
Zustand: very_good