Measures of Success: React Less, Lead Better, Improve More

Graban, Mark

ISBN 10: 1733519416 / ISBN 13: 9781733519410

Verlag: Constancy, Inc., 2019

Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Bestandsnummer des Verkäufers S_472083872

Inhaltsangabe:

Every organization has dashboards. Almost none of them know whether the numbers they're reacting to mean anything.

A metric drops 4% and someone calls a meeting. It rises 6% and someone takes credit. Neither response is based on evidence -- both are based on the human instinct to see patterns in noise. This is how organizations spend enormous energy responding to variation that's completely normal, while missing the real signals that something has actually changed.

Measures of Success teaches leaders and improvement professionals to tell the difference. Mark Graban introduces Process Behavior Charts -- a method rooted in the work of W. Edwards Deming and Donald J. Wheeler -- that makes it simple to see whether your data is showing a signal worth acting on or noise worth ignoring. No statistics degree required. Just a fundamentally different way of looking at the numbers you already have.

The result is less firefighting, fewer false alarms, and improvement efforts aimed at changes that actually matter. With real examples from healthcare, manufacturing, and beyond, this book replaces the gut-feel reactions that dominate most management cultures with something better: calm, evidence-based leadership.

"He shows how to separate signal from noise in a way that helps people make better decisions and reduce overreaction. If you're navigating a tough business environment, you need this book." -- Daniel H. Pink

Über die Autorin bzw. den Autor: Mark Graban is an internationally-recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including "Measures of Success," "Lean Hospitals," "Healthcare Kaizen," and "Practicing Lean." His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation" (June 2023). He founded and manages LeanBlog.org and hosts podcasts including "Lean Blog Interviews" and "My Favorite Mistake. Mark is also a "LinkedIn Top Voice."Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company KaiNexus and has a small equity stake.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology.

Bibliografische Details

Titel: Measures of Success: React Less, Lead Better...
Verlag: Constancy, Inc.
Erscheinungsdatum: 2019
Einband: paperback
Zustand: Very Good