Measuring the Performance of Public Services : Principles and Practice

Pidd, Michael

ISBN 10: 1107004659 / ISBN 13: 9781107004658

Verlag: Cambridge University Press, 2012

Beschreibung

Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Bestandsnummer des Verkäufers 51954548-20

Bibliografische Details

Titel: Measuring the Performance of Public Services...

Verlag: Cambridge University Press

Erscheinungsdatum: 2012

Einband: Hardcover

Zustand: Very Good

Über diesen Titel

Inhaltsangabe:

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.

Über die Autorin bzw. den Autor:

Michael Pidd is Professor of Management Science and Head of the Management Science Department at Lancaster University Management School. He is a research fellow of the UK's Advanced Institute of Management Research and has served as the President of the Operational Research Society. His technical work in computer simulation has been recognised by awards and accolades in the UK and the USA. His current work focuses on improvement in healthcare delivery.